Protection of Personal Information Policy

PRIVACY TERMS & CONDITIONS

For Pro-Pack Removals CC, Unit 13 Silo Exchange, 19 Brug Street, Stikland, Bellville, 7530

Reg. No: CK 1996/063946/23

1. Introduction

We at Pro-Pack Removals CC take the protection of personal information seriously. This policy outlines how we collect, use, store, and protect personal information in compliance with the Protection of Personal Information Act, 2013 (“POPIA”) of South Africa.

2. Definitions

  • Personal Information: Information relating to an identifiable natural person or an
    identifiable existing juristic person.
  • Data Subject: The person to whom personal information relates.
  • Responsible Party: Pro-Pack Removals CC, responsible for collecting and processing personal information.
  • Processing: Any operation or activity concerning personal information, including
    collection, storage, modification, dissemination, or destruction.

3. Scope

This policy applies to all employees, contractors, and stakeholders of Pro-Pack Removals CC who have access to personal information.

4. Collection of Personal Information

We collect personal information for the purpose of providing our services efficiently and effectively. This includes:

  • Names
  • Contact details (phone numbers, email addresses)
  • Physical addresses
  • Payment information
  • Identification numbers

5. Use of Personal Information

The personal information collected will be used for the following purposes:

  • To provide furniture removal services.
  • To communicate with customers regarding their service requests and queries.
  • Share with service partners and or subcontractors.
  • To process payments and manage accounts.
  • To comply with legal and regulatory requirements.

6. Consent

Personal information is collected with the consent of the data subject. By engaging our services, data subjects agree to the collection and use of their personal information as described in this policy.

7. Data Subject Rights

Data subjects have the following rights regarding their personal information:

  • The right to access their personal information.
  • The right to request the correction of their personal information.
  • The right to request the deletion of their personal information.
  • The right to object to the processing of their personal information.
  • The right to lodge a complaint with the Information Regulator.

8. Data Security

We implement appropriate technical and organizational measures to protect personal information from unauthorized access, alteration, or destruction. These measures include:

  • Encryption of sensitive data.
  • Regular security assessments.
  • Access controls to ensure that only authorized personnel have access to personal information.

9. Data Retention

Personal information will be retained only for as long as necessary to fulfil the purposes for which it was collected, comply with legal and regulatory requirements, and protect our legitimate interests.

10. Third-Party Disclosure

We may share personal information with third parties under the following circumstances:

  • With service partners and or subcontractors who assist us in providing our services to you under strict confidentiality.
  • When required by law or regulatory authorities.
  • With consent from the data subject.

11. Amendments to the Policy

We may update this policy from time to time to reflect changes in our practices and services. Any changes will be communicated to data subjects through appropriate channels.

12. Contact Information

For any queries or concerns regarding this policy or the handling of personal information, please contact us at:

  • Email: [email protected]
  • Phone: 086 111 5158
  • Address: Unit 13 Silo Exchange, 19 Brug Street, Stikland, Bellville, 7530

13. Compliance

All employees and service partners, subcontractors of Pro-Pack Removals CC must adhere to this policy. Non-compliance may result in disciplinary action, including termination of employment or contracts.

14. Conclusion

We are committed to protecting the personal information of our customers and stakeholders. By implementing this policy, we ensure that personal information is handled with care and in compliance with POPIA.